Contact information
Return & Refund Policy
Due to the personal-care and hygienic nature of our products, all sales are final.
Health Is Luxury does not accept returns or exchanges on soaps, body-care products, or other personal-use items once an order has been shipped. This policy helps us maintain the quality, safety, and integrity of every product we provide.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:
Please include:
-
Your order number
-
A description of the issue
-
Clear photographs of the product and packaging, when applicable
Once the issue has been reviewed, Health Is Luxury will determine the appropriate resolution, which may include a replacement or refund.
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, it cannot be canceled.
Shipping Issues
Health Is Luxury is not responsible for shipping delays caused by the carrier, weather, incorrect customer-provided addresses, or other circumstances outside of our reasonable control.
If an order is returned to Health Is Luxury because an incorrect or incomplete shipping address was provided by the customer, additional shipping charges may be required before the order can be resent.
Final Sale
Except in cases involving a damaged, defective, or incorrect order, all purchases from Health Is Luxury are final and non-returnable.
By completing a purchase through Health Is Luxury, you acknowledge and agree to this Return & Refund Policy.
Questions regarding an order or this policy may be sent to:
Health Is Luxury
Health Is the Luxury.